I was told by DFD not to worry about fees. After sale of house I now face heavy fees.

[Ryan.01]

Hi, I have been in my IVA with DFD for over 3 years with an original debt just shy of £39,000.

I have made 31 contributions of £276 (£8556)and recently completed on the sale of my house (£34,000 proceeds)so that I could pay off my IVA early.

DFD have now received over £42,500 with a further £6000 PPI refund pending in the next couple of weeks.

Have you any experience with offering creditors more than the original agreement (47p per £) but less than 100p per £ as the fees worry me so much?

I was told all along not to worry about the fees but in trying to do the right thing and get it paid off I now face fees of £8500 and to be honest their correspondence and service have been so poor it's making me feel annoyed!

[plasticdaft]

8500 in fees seems rather high to me


Paul

[Adam Davies]

Hi

15% of money paid in can go on fees plus the original nominee fee so 8k may be correct i'm afraid

Regards

[Ryan.01]

Am I correct in thinking that if 100 pence per £ is available to repay then I am responsible for paying the fees on top of the original debt?
I don't have a problem paying back 100% of original debt as that's why I sold my house but I'm not overly happy with the thought of paying £8.5k for what I consider to be a poor service on top! I have done ALL the chasing, they never call when they say they will and it takes at least 3 calls to extract all the information you need, especially as the staff contradict each other.

[Radish]

For the amount of money DFD make in fee's, would be nice if they employed more staff as it always takes 30 minutes to get through. I spoke to one of them the other day for a form which needed sending to me to sign, and he never sent it!!! all that time for nothing. Know what you mean about poor service.