Hi nicky
As you feel that you have received a less than satisfactory service from Blair Endersby - and it is curious that they did not put any further effort into your case as this would have been in their interests from a fee position - I suggest that you find an IP with a better working relationship with Northern Rock and represent this case.
Bains and Ernst are a sister company of Blair Endersby, and given the level of your debts I do not feel that a debt management programme is a better option for you than trying another IVA, given that ongoing interest and debt management costs will be taken out of your contributions.
I often am asked to represent cases which have not been accepted, as proposed by other firms, so I suggest you give this another go!
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
For further details contact me at
http://www.melaniegiles.com and view my IVA blog at:
http://melaniegiles.blogs.iva.co.uk