This is the email I received this afternoon
"
Good Afternoon xxx a
Thank you for your recent email.
I wish to confirm that a letter was sent to you dated 6 November 2015 confirming your term was to be extended by a further 12 months in lieu of equity. I have attached a copy for your records.
If you are unable to continue with the expected payments then you will need to complete and return the attached change in circumstance booklet and provide evidence that you are unable to meet the agreed payments. As per the income and expenditure information previously provided you have exceeded the guidelines for a number of items therefore if the figures are reduced to the amounts permitted then you may be able to afford a higher amount that the £61.73 previously advised.
Upon receipt your case will be reviewed and if necessary you will then be contacted to discuss a possible variation. A variation will not be held until you provide the above information and the change in circumstance is discussed with your first.
I trust this is satisfactory, however should you have any further queries please do not hesitate to contact customer services on 0333 939 7920 or by email at
ivacustomerservices@aperture.uk.com"
I rang them when I received this and asked why it has taken two months to send me the form for a variation as I sent the letter and I&E in September, I got an apology and was told not to worry as they would get everything sorted. They could not tell me what guidelines I have exceeded but as our expenditure is exactly the same as before I cannot see what they are on about. I did tell them, again, that if they take the December payment as currently planned they will cause us to miss a mortgage payment as we can't afford both. They have asked us to fill in the change of circumstances as though Graham has retired and then email over. As before I will keep you updated(again)