our IVA started nov 2008, my partner and I have fully complied with the IVA and we have made our final payments. However though we filled out forms to allow a firm to act on our behalf chasing PPI claims back in feb 2013 we have just found out we may have to wait a further 18 months for completion as appeals may take that long to be processed by the FOS. I have 2 questions, can we do anything to expedite the FOS processing our PPI appeals ? Is there any benefit in making a formal complaint regarding how our IVA has been handled. Specifically around the PPI claims, if so who do we complain to,
I am not sure what grounds there are here for a complaint? None of us have any control over the backlog with FOS right now, and unfortunately we are all in the same boat.
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
I am not sure what grounds there are here for a complaint? None of us have any control over the backlog with FOS right now, and unfortunately we are all in the same boat.
Melanie
Maybe it would also help if some IP companies would stop badgering and pestering people who are in there IVA to carry out PPI investigations on them even when they tell there IP that they are 100% certain they are not due anything, it's making some IP'S look like vultures.
We have been trying to contact you via your office and on here etc. Could you please contact us.
Many Thanks.
If a client makes it clear that they are 100% certain that no PPI were taken out on any of the accounts they hold, I'm not sure how an Insolvency Practitioner can then force that person to pursue PPI? Seems like a bizarre method to me.
I certainly know that a number of Insolvency Practitioners will issue a waiver letter for the client to sign if they are certain that no PPI was taken out any of their accounts. These firms have had also had their regulatory visits and this seems to be something that the IPA are comfortable with.
I quite agree. If a client is 100% sure that there is no PPI then surely a waiver letter would suffice? There has to be an element of trust from the IP!
Sorry ... and I know it is a real pain in the rear end, but I was one of those who was sure I didn't have PPI .... they found over £8000 which had been rolled into an existing loan from an older loan from the same lender that I had previously topped up.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I'm sure there are cases of that Foggy, and if a client in unsure, then it would make sense for them to claim. I still do not believe, and regulators have agreed with this, that you can force a client to pursue a claim he or she does not believe exists, or perhaps more importantly, doesn't feel was mis-sold.
What happens if a client says "Yes, fully aware that I took out PPI, but I don't think I was mis-sold and was happy to take out these premiums". Do you think you should be forced to look at it in that instance?
I agree with what you are saying, MJS, where there is certainty on the debtors part that the PPI was not mis-sold. I feel that the minority of IP's would follow this and agree, also, that the picture of circling vultures comes to mind when thinking of certain firms.
Thankfully, there are firms who take a more realistic view, if you are lucky enough to stumble upon them in the first place.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Unfortunately the Vultures tend to have a much bigger advertising and SEO budget than the firms that take a more sensible view on things, in my opinion...
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MJS
If a client makes it clear that they are 100% certain that no PPI were taken out on any of the accounts they hold, I'm not sure how an Insolvency Practitioner can then force that person to pursue PPI? Seems like a bizarre method to me.
I certainly know that a number of Insolvency Practitioners will issue a waiver letter for the client to sign if they are certain that no PPI was taken out any of their accounts. These firms have had also had their regulatory visits and this seems to be something that the IPA are comfortable with.
I don't think it's a case of forcing someone to allow a PPI investigation. Our experience was that our IP company was putting it across in a very forceful and official way by letter , email and telephone. We had nothing to hide and know with 100% confidence that we are not due any PPI. We have just made a F&F offer and PPI investigations can take some time and going by what other peoples experience has been it can hold-up and complicate matters which makes it even worse when you know your not due anything.
I think either way, if you have clearly stated that you have no PPI and you are willing to put something in writing to confirm you do not feel you were mis-sold/took any out, for me, I don't see why you are then expected to pursue it.
Hopefully your case will not be held up by this process, although I think someone above made the point that if cases are being sent to the FOS, there is a huge backlog which could cause any completion to be set back for a considerable amount of time.
We have found in a number of occasions that PPI exists, when our clients tell us that they would never have taken it out, and this has led to monies being recovered for the estate. This is clearly explained to all of our clients, the very vast majority who accept this fact. The PPI investigation process itself is usually very quick, as creditors only have a finite time to respond to subject access requests - and this should not delay the closure of a case, of course unless PPI is subsequently discovered - which then has to have been mis-sold if our clients do not recall it.
Cases are only referred to FOS when our clients believe a complaint needs to be made - it is ludicrous to think that this could be done without our clients agreement as they have to sign the forms.
Why can't completion certificates be issued after final payment ?? the IPs and creditors can sort out any PPI claims afterwards
It is simply unfair to expect anyone to wait up to two years, after making their final agreed payment, to finally receive a completion certificate.
I agree that many people have PPI that they didn't even know about, hence the claim process, however their lives should not be put on hold whilst this is investigated
