I find the problem with us in this country is sometimes we want too much, ive experienced a bit of that over the last few weeks.
Case 1:
A customer returned some pots and pans she brought over 12 months ago, she openly admitted they where brought when we first opened the store, she admitted no proof of purchase, and to look at they were standard pots and pans that all the food retailers sell as the basic model, she claimed they weren't non-stick anymore, on closer inspection she had scraped them with a knife or something. I refused a refund, she stood there shouting and shouting, i stood my ground, no reciept and the product was clearly damaged and tbh we have a 28 day return not 365 day return!! half hour later still shouting, in the end the police removed her from the store, after she threw the pots and pans at me.
Case 2:
A customer brought £1000 of mobile phone top-ups in small amounts, all went through the till and he paid, he got back to his shop (guessing he was selling them on) and O2 had deactivated about half of them due to a fraud case. Said customer came back to us, shouting and screaming he wanted his money back, i pointed out his reciept said clearly its not tesco issue that all issues after point of sale should be directed to O2 but no its my fault and i personally ripped him off, errm i was sat on a beach when that happened!!
I could go on, but sometimes we want too much and seem to think just because tesco is the UK's biggest retailer we can afford to pay everyone back for every smallest thing.
Last edited by
antm on Wed Mar 23, 2011 1:44 pm, edited 1 time in total.
