I'll post the email Melanie.Perhaps you can make more sense of it than I can
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Thank you for your email.
As previously discussed, we need to ensure that all potential PPI matters have been investigated before we can proceed with the closure of your case. The Variation that you have agreed to is an approach that we are taking to allow us to continue with the closure of IVA’s and continue to deal with PPI outside of the arrangement. We are in the process of arranging a meeting of creditors date in regards to this.
As you are conducting PPI investigations yourself, we may have to approach creditors separately to ask if they are happy to proceed with the closure of your IVA whilst you are investigating PPI independently. I will look into this issue further and email you early next week with further information as I am out of the office tomorrow.
Alternatively, you are able to instruct EIF to investigate PPI on your behalf by returning a completed PPI pack to them. This route would allow your case to complete once the Variation meeting has been held with creditors as all PPI matters would be handled directly by EIF.
As I am out of the office tomorrow, please feel free to email my colleague Ashley Rainford, should you have any further queries. Alternatively, I will respond to any further emails next week.
Kind Regards