IVA Compnay from hell?

[amanda28]

Hi

Need some help , can I move my IVA to another company? Before IVA was approved they were as sweet as pie , noe I get shouted , threatened and treated like a child , are they not suppose to be sympathetic and give advise when I phone , tried to speak to a senior memeber , impossible task ,

Please help need advise urgently , in teers most days and very frightened

[rayb]

I presume you are with Blair Endersby??
Problem is if it is them because they are a large company all you ever get is call centre workers who do not have a clue how to deal with people

[ianmillington]

Very difficult. You can apply to Court to under Section 263(3) of the Insolvency Act 1986 [application re actions of Supervisor]. The Court can make such order as it thinks fit including, in an extreme case, replacing the Supervisor.

Trouble is, it's expensive, and replacement of the Supervisor will be the ultimate sanction.

Bear in mind that whilst you may deal with a large company, it is an individual who holds the insolvency license and it's he or she who will face any disciplinary action for example. Bear in mind that he or she may be blissfully unaware of what is happening. If you have the e-mail address of anybody working at the firm (say fred.bloggs@x.co.uk) apply the same format to your supervisors name and you should be able to e-mail him or her.

Spell out your concerns and you are much more likely to get somewhere.

Ian

[aguise]

Hi Amanda it is really difficult to change Ip, not impossible but very difficult. What problems are you having with them at present.

Ang

[aguise]

Sorry Ian posted at the same time.

Ang

[ianmillington]

Ang

The more the merrier[:)]

[aguise]

[8D]

[amanda28]

Hi
You are so dead on right I am with Blair Endersby ,
Here goes , I am returning to work from maternity leave , which they were aware of in August 2007 when they discussed this.

I phoned and sent in quotes and the lady askjed me if I was insane, there were 15 quotes not one under £165.00 per week per child I have a 10 month old and 31/2 yeaqr old , she said no this is not acceptable and the money will go to the creditors I have to find an alternative the supervisor will never approve this.

I also have the issue my comapny has relocated in my maternity leave , I already new this last year and told them that I would have to get a go between car as it is 40 miles away, she sai no can't be done.

She said I obvioulsly do not understand the concept of paying my debtors I made the debt and it is my responisbility to pay back everything , I though they are supposed to be on my side , how can you say things like that to a person I am already ashamed of this and to get it from them , I used to be with the CCCS debt management plan they were amazingly understanding and kind

I can't so this for 5 years I will be suicidal what to do with my kids

[Adam Davies]

Hi
This can be a common problem regarding IVAS in some companies.Great service pre IVA but once that IVA is up and running the door closes and you never get to speak with the IP again.
Strong reasons to research the company that you are going to use,try IVA.com.
Ian's advice is spot on,an email direct to your IP
regards

[ianmillington]

"she said no this is not acceptable and the money will go to the creditors I have to find an alternative the supervisor will never approve this."

Ask the Supervisor himself. I really do not think he would approve of the treatment you are getting Amanda.

http://www.insolvency-service.co.uk/newipsearch.htm

Type in Endersby in the firm name box and you will see your Supervisors e-mail address. Bring your concerns to his attention and ask him to review the decision. If you don't get anywhere you will have demonstrated that you have given the opportunity to the Supervisor to dael with your problem.

Ian

[MelanieGiles]

"Bear in mind that he or she may be blissfully unaware of what is happening"

Ian - you and I know that this is simply not acceptable. Insolvency licences are not easily come by and are a precious commodity! It is the Supervisor's duty to ensure that his office is appropriately staffed by sufficiently experienced and trained personnel if they wish to take on the level of cases some of these firms do.

And when there is a misunderstanding or complaint, they should deal with the issue personally, so it will be interesting to see what response Amanda actually gets - which hopefully will be positive.

[ianmillington]

As you know Melanie we are of the same mind here. The client must be able to get hold of the Supervisor, it is as much in the IPs interest as anything else.

Based upon what she says I fear that Amanda has got herself a jobsworth or, worse, a "little Hitler" as a case-handler. You know the sort, prepared to hand out harsh treatment. Their behaviour depends on stopping the client getting hold of the IP to complain about them. If Amanda draws the matter to the IPs attention and she gets no reaction then that tells its own story I think.

ian

[MelanieGiles]

Do you have any friends in BE who could have a gentle word? And I entirely agree with you.

[ianmillington]

Sadly in no I don't know anyone there, at least on those terms!

[hallway]

All these comments about blair endesby have got me really panicing,Iv been with them for a year and have had no trouble but am now worried sick waiting for something to go wrong.