We're in a similar position to the OP, perhaps we can share commiserations?
Here's the rub... 2 year arrangement, extended by 6 months, end date 21st may 2013. 30 payments made, lump sum of £42,586 paid to GT 8th May as clearly stated in two annual reports - total monies held by GT in this arrangement £44,536, against annual report
S of A figure of £35,275. Even assuming the original VAT included fee element of £7000, it is obvious we are in a refund position from GT. This arrangement is a 100p/£ repayment, absolutely no write off amount or F&F settlement figure, I repeat (for GT's attention essentially) a full 100p/£ dividend.
Despite a catalogue (and logged) series of calls and e-mails ( and yes we have contacted Karol!!) the summation of contact from GT with an expression of intent that this is being pursued to completion has been zero, nothing. We received a letter from them 3 days ago, as a result of an I/E review (the words final review have never been communicated to us) that "no additional income is due in this arrangement" considering the above figures I would have thought that to be obvious!!!
After hanging on the phone for 11 mins on Thursday afternoon, I finally got through to an overflow phone service - my understanding is that this is akin to an answering service, and not part of GT per se. At this point steam was emanating from various parts of my physiology, I asked for a senior member to ring me back, or indeed Mark Allen himself - no response as yet. We expect better - the fees we have paid ( not going to pay but have paid ) lead us to believe that it it is not unreasonable to expect an individual, and timely response from GT. I note with interest Foggy's contribution to this thread, I have a feeling that those names will become all to familiar in the near future.
I predict what will happen next, the 21st August will represent 3 months to the day that we cancelled the standing order, and a breach notice will follow. If it wasn't so serious and life un-affirming, it would be hilarious. But believe me, we are far from amused.
Best regards,
Paul.
Last edited by
Paul.55 on Mon Jul 29, 2013 2:18 pm, edited 1 time in total.