It's not too late for you to change IP's if you are not happy.
Give another couple a call, and see what they say. It will cost you nothing and you may find that they are better.
Check out
www.iva.com, there are lists on there.
Alternatively, Melanie, who has been answering your posts, comes highly recommended. Her details are in her signature. Give her office a ring and see what they say.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk