A simple question that probably doesn't have an answer. Just how do you get Grant Thornton to respond to your emails? Or, even more perplexing, how do you engage in an email conversation? You know the type, a question is asked, a reponse given that probably gives rise to another question or clarification on something that elicits another response and so on.
I'm getting nowhere even after following the usual route of asking Karol.
Any ideas?
Send an e-mail directly to the IP acting for you and advise him of the difficulties you are having in getting hold of them or thier colleagues. Explain how distressing you are finding this, and that you are mindful of making a formal complaint. Give them a reasonable timescale to respond to you, following which if you have not heard from them you will proceed with the complaints procedure.
Copy Karol in on the e-mail so that she is aware of your efforts.
All IPs take formal complaints seriously - and if your IP is in the loop I am sure you will see some action to address your problem soonest.
Mel gives good advice but customer services dont give you IP contact information easily if ever! Its a good job therefore that you can find this information quite easily on GTs own website. Just dig out your proposal, find out who your GT IP is, and then search for them using the below website:
It even gives out phone numbers so anybody who wants to have a chat with their GT IP should be able to do so! Though I cant guarantee whether its direct to the IP or just their office but its probably as close as you're gonna get. Worth a go in any case, at least you can email them directly if nothing else.
Im starting get a little worried, seeing as my IVA has transferred from RSM to GT. I have been waiting for a phone call back from GT for 3 weeks, calling twice to remind them and have now resorted to an email in the hope they will respond to that but its not looking good from some Sterlings post and many others wrt communication with GT.
By the way, my email is now "informing" them of what I have had to do rather than discussing and agreeing a course of action, not at all what I would have wanted.
Nothing new for GT I'm still waiting for answers to e-mails since last August it normaly takes them around 3 weeks to reply and the reply you get is utter rubbish and not the information you first requested.
I have just read another thread with 4 pages of rants about GT, I guess everything has been said.
On a slightly different tact though (sorry Mel), if GT have just taken on RSMs IVA's, presumably (project manager in me kicking in) they have or are recruiting the resource to manage the additional work load. Throughout the other thread there were not any GT posts, if GT do have a plan of how they intend to manage their IVA's it may help if they shared it with the people it is affecting.
Thank you all for your responses, particularly Melanie for providing clear guidance. However.....maybe I won't need to do anything if I receive one of the special letters from GT that have been promised today!!!
I am assured that GT have the correct level of resource in place to deal with their current portfolio, and now decisions have been made to address variations over the next few months thing should settle down and get resolved.
Please do not have personal pops at Karol on this forum. So far as I am aware she has made personal contact with all forum posters who have sought her help - and if this has not happened for you IVAVictim, let me know and I will make sure your query is brought to her attention. You can e-mail me off-line if you prefer.
I must say although i never opted to originally go with Gt all questions i have raised with them have been dealt with promptly and professionally, Karol contacted me when she said she would and seems to have one hell of a work load to get through and always seems genuinely concerned if she doesnt get around to all as quickly as she would like,
personally her service so far has been more than acceptable
Sterling, to answer your original question.....I have no idea. I certainly have not been able to get an email responce from the general closures or customer services email for over 4 weeks now. I did get a response after Karol picked up on a post I made on this forum but has not responded to subsequent follow up emails.
I had a query answered and resolved in less than 2 days by GT. It does just seem to be the closure team who are a bit slow. Karol isn't paid to monitor this forum neither is she obliged to respond to questions about GT's conduct or the closure teams ineptitude, please don't blame her or we could lose a valuable and reliable route of resolution into some of the problems we encounter.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
Merlin, while I agree Karol does a good job it's the fact that we even need this "reliable route of resolution" in the first place that really crystalises the issue. If they were doing the job right we wouldn't need it.
For a year they have been telling me I could sign a PPI waiver now they tell me I can't. If they had got there house in order 12 months ago my CC would be issued and my life would be a lot less stressful.
2 weeks ago I was told that closure would take no more than 2 months yet I still have not had PPI or Variation paper work to sign. How should I interpret that?
Merlin, I am not quite sure what point you are making? If there's anything to be noticed on this forum its just how frustated, let down and angry a number of GT's customers are.
