Kerri
If you feel that you have been let down, and the company who proposed the IVA for you did not do their job properly and are not responding properly to your requests for information, then you should ask the IP's licencing body to assist. This does not necessarily mean that you have to make a formal complaint, but the regulatory bodies are there for one reason - to ensure that members act to proper and stipulated guidelines. If I were you I would now get them involved, for your own peace of mind.
With regards to the re-presentation of an IVA, can you confirm the following for me.
1 How much do you owe - please send a list of all individual creditors and the amounts.
2 Confirmation of the amount that you feel you can pay each month.
I will then be able to advise you whether it is worth representing the proposals.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
View my IVA blog at:
http://melaniegiles.blogs.iva.co.uk