I really can't believe how unprofessional your girlfriend's boss is! Would it be possible for her to compose a letter and just get him to sign it? I don't know if TC would accept that.
With regard to Citibank, don't let him get to you. All I can suggest is that when they ring back you repeat the same information - I am proposing and IVA and I have been advised to make no payments to my creditors etc. Have you got a case reference from TC? I quoted that as well. It will take time for them to pass your debt on, and even longer before it can go to court.
You are in good hands with TC, and if you have any questions, please post on the forum as your experiences can help others.
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