Max processing time for PPI claims

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Fletch2204

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Joined: Thu Aug 11, 2011 8:01 pm
Location: United Kingdom

Post by Fletch2204 » Thu Jul 18, 2013 12:06 pm
Hi all,

Does anyone know if the financial institutions are legally bound to process PPI claims within a specific timeframe?

I started the process with EIC on 15th Dec 2012. They finally submited my claim to various companies on 25th April - so it has been 12 weeks and I have not heard a thing

When I ring EIC for an update I get the usual script from the Customer Service Assistant who says that they do not have access to 'that information'

thanks, Fletch
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