Mercers .......

[sillybilly]

After having a successful creditors meeting on monday our IVA was approved. Today at 8.30am I missed a call from Mercers. At 5.30pm they rang again and I managed to speak to the man that was calling. He started with security checks and then informed me he wanted £480 today as payment. I informed him that our IVA was approved he took details of court etc. Then he went through all my details I kept saying that they should not be contacting me now and he told me that until I had sent information they would call me daily. I currently don't have any information to send and said that he should be dealing with my IP and gave the details (again).He then said it was my responsibilty to inform them and to expect more calls. I put the phone down and within five minutes a voice text came through saying I needed to ring Mercers immediately aaaargh !! Rant over I can get on with my evening needless to say I won't be ringing them back [:)]

[kallis3]

The calls will stop soon, don't worry.

I had Mercers ring me the day of approval and although they still told me I need to make a payment, I've not heard from them since.

[MelanieGiles]

There is one thing about Mercers which is consistent - they mention things which are often inaccurate and are usually late in picking up information.

[kallis3]

They are best ignored, and if calls continue, inform your IP.

[sillybilly]

I just did lol it's Melanie, I am not too worried or bothered it was more the way he was talking AT me and was on the phone for ages and at tea time. Thanks all I look forward to the day I can answer the phone to people I really want to talk to.[:D]

[Shining]

It will come sillybilly, the day will come soon, I remember Mercers oh so well!

[kallis3]

Personally, I would just say that I am in an IVA, you should not be calling me, and then put the phone down.

[Struzzo39]

We're 2 months into our iva and still get phonecalls from RBS and then whilst on the phone they see on the system that we're in an iva!!! Least they're polite about it but just wish they'd stop!!!

[kallis3]

I'm afraid the second word now would be 'off' Struzzo!

[sillybilly]

Can't believe they are still at it Mercers have rung again IVA accepted a week ago today I wrote about my first phone call above. Stupidly I thought that would be it but oh no yesterday I took another call from them I instantly said I have had my IVA approved and you should not be ringing me the lady then went. I have been out today got home to a message from them saying to ring urgently, then at 5.30pm another call I didn't answer and now a voice text at 6.15pm. I have now told them twice IVA approved surely they should be backing off not stepping up their actions I only received one call from them pre IVA.[:(!]

[kallis3]

Tell your IP about it. They should not be bothering you now. Obviously there has been a communications breakdown between head office and the call centre.

I would be less than polite now if it were me.

[Shining]

I just wish sometimes the communication chain continued down or up the line whichever is necessary for all departments to be updated. We get the IVA accepted and want peace and it's not fair. Hopefully your IP may intervene and if all else fails do refer them to the Insolvency Register that worked for me x