Sam, I am afraid that I have to agree with your comments regarding people understanding what they are signing up for, but, unfortunately, some companies do not understand fragility of the client when they have reached the stage of asking for help. Many, at that time, will grasp any lifebelt offered and, from my limited experience, it seems that many companies want to sign you up as quickly as possible (whereupon you are effectively trapped) and then cut you loose to drift alone.
We are fortunate, on this forum, to have several good companies that actually see their clients as human beings and treat them accordingly --- funnily enough, these clients seem to have a less troublesome journey!
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014