They were Lesley! I'm so surprised they let me have an account after that! I don't order a great deal (have gone off their clothes a bit after discovering Debenhams!) but it's useful to have as their flowers are excellent.
Sorry for the delay in getting back to you - and Happy New Year to you and everybody else on IVA.co.uk.
The short answer is that it's something we work really hard on because we know it it is really important to clients. Of course we can't close every case this quickly, but provided there are no wrinkles we can usually hit 4-6 weeks. Ian