I don't see that anyone can do anything else at the moment unless he/she comes back to forum or contacts Admin or Synergi.
We really can't speculate on this as we don't know the full facts.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk