I would have thought that you, as the customer who has suffered from being sold a faulty item would have been in control of where the refund was to be repaid to. Dig in on this one and don't give up - I don't see why the original payment method has anything to do with the method by which you receive your compensation.
Try mentioning Trading Standards. If the threat doesn't work speak to TS direct for advice. In past disputes my local TS has been good enough to draft suitable intimidating letters for me --- not something they are obliged to do .. but worth a try.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Mel its most retail outlets that do this if you pay by card they refund to the card the item was purchased on , though i still can not get my head around why they just did not exchange without the need for refunding
I think this is John Lewis standard procedure as they did the same to me. I bought a pair of boots and after a while they developed a fault and John Lewis exchanged them (I love John Lewis, they didn't even see the boots before sending me the replacements!) but refunded and then debited my card.
This isnt your issue, John Lewis need to contact their merchant bank which handles the credit card transactions and reclaim the £54 from RBS. It will be sat in a suspense account somewhere but that is their problem as you didn't ask for a card refund. Tell John Lewis to sort it out with the bank if they want their £54 back.
"Just when you think that you can make ends meet, somebody moves the ends."
its a silly way of doing things though much easier when you just do a straight exchange they could have sent out a new one and picked up the faulty one at the same time
I would definately get this raised at the customer service end
this from john lewis returns policy
The details of your specific contract will not be filed by johnlewis.com. If you do require any information regarding orders you have placed with johnlewis.com please write to us at the following address:
johnlewis.com
PO Box 19615
Erskine PA8 6WU
So I rang and spoke to John Lewis, The guy on phone only had the latest email to refer to asking me for payment so I explained I had aleady explained to a previous employee the situation and they had said they would try and get money back from RBS then update me..he understood my reluctance to pay john lewis because I can't get money back from RBS and said the email I had was from a dept that he didn't expect anyway! he put me on hold while he spoke to someone else....6-8 maybe 10 mins later I got cut off! am going to wait for them to ring back as I don't want to explain to another person! he was really nice tho and seemed to grasp what I meant!
