Hi, I was told the other day by payplan that my IP doesnt directly talk to the clients, is this right? I need to talk to him directly and I dont want to be fobbed off, do I have a right to be able to talk to him? Thanks in advance for your help
Hi Coleen. That is Payplan's usual practice and, in my opinion, is not right at all! They are being paid to be your nominated Supervisor and you have every right to speak with them.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
The regulators would be appalled to find out IPs were refusing to speak to their clients so push to speak directly to them. You can even request a face to face meeting as ultimately you pay the IPs wages.
