Case officer. We will manage somehow with the payment break from the council tax and water rates and a little help from my daughter.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I won't do anything until I need to sort my other issues out. We'll see what happens then.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Across the organisation we have very low staff turnover. We do offer opportunities to people which means that there are quite a few internal moves which can mean that people are assigned new case officers. If someone leaves the company it is either through their own choice or because they are not the right person to provide our clients with the high levels of service and/or carry out the professional job that we expect.
Hi, my name is Nick Payne and I am an Insolvency Practitioner with Payplan.
Read the Payplan blogs by visiting our website www.payplan.com
I think.three since November is a bit high though!!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
it begs the question of why put someone as your case officer and then very quickly take them off again.this must be wrong on a lot of counts as how can somebody do this job properly and with viguor if they know they wont be on it long.also how can the client build any kind of relationship with caseworkers changing every 5 mins.nick i have had no problems whatsoever with payplan and have found them to be very easy and helpful to deal with but there is a mounting worry that things there are changing round and not taking clients worrys and obviouse difficultys into account.i mean how can you take a payment break and then ask for it back over a couple of months when nearly every other iva firm can tack it on at the end including yours up to recently.luckly i have not needed a break yet but you never know what the future lies instore and its now a worry that this might happen to me
Last edited by back on track on Thu Jan 12, 2012 3:26 pm, edited 1 time in total.
cc received 6th January 2014 now upwards and onwards
Must admit recent expereince with PAyplan hasn't been favourable, as Jan says needed a payment break for essential car repairs and was asked to pay back over 2 months which would make our payment over 1200 a month - how are you suppose to live wiht £400 a month less for 2 months when you are living on very basics as it is. WE have complied completely out of fear of getting in a mess again and the worry. When household income has decresed by £100 a month this has not been considered even when we have asked the direct question - they do not seem to us the 15% reduction that is available to them. From now on going to shut up and put up for another 3years, it feels as though I am begging to them each time I contact them.
Mab - I know exactly how you feel. We are going to have to try and make up our shortfall but no questions have been asked to how we are going to manage this.
Our income is going to decrease shortly has hubby has gone onto state pension rather than the benefits he was on - we will be asking either for a reduction or a variation. Not sure what yet.
If you need help mab then contact Payplan - hopefully they will help you. If your case manager won't help then contact your IP via this link:
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Thanks for your kind words of support - not sure what to do at the minute got 3 children who need fed and watered for the next two months - can't see if you have no extra cash it is done to the penny how do you find over £400 for 2 months. Hope you get sorted wiht your issues and stay strong!
You should not be struggling and Payplan should be helping those of us that are struggling.
You stay strong as well - I dob't have kids that need feeding so you do need to be strong yourself.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
The companies must do their best by the creditors,but I cannot fathom why a payment break cannot be tagged onto the end. Many companies are more than happy to delay closure until ppi has been chased up(at the last minute),and more seem to be happy to use the VAT ruling to keep their claws into clients for a little bit longer than they really need to.
Their is no excuse for changing case officers at any less than 6 month intervals,even longer would benefit the clients,although many IVA's will run for 5 years without clients actually knowing who their case officer/manager even was!!!
Paul
Discharged today the 8th feb 2012. View is much brighter now.
Continuing to rebuild our credit worthiness.
I do find it interesting different peoples experiences with the same company namely payplan. Suppose I'm lucky 2 caseworkers in 18 months. Nick just backs up what I posted several days ago about alot of movement within company which I have been told is very common at payplan - not bad in one way as you would hope the more exposure an employee has the better for there customers? Well not always the way with payplan in my experience. Perhaps they could look at an internal process to prevent someone having several caseworkers in a short time.
The road is 72months long starting September 2010.
It's not just Pay Plan I had a great case administrator and I had a good rapport with him to be honest I hardly spoke to him but that's because thankfully other than the horrible situation 2 1/2 years ago resulting in a variation meeting I haven't had any other hiccups as of yet from my side. Received a letter from someone completely new the other day called in to have a chat about the letter as it was wrong and basically got shouted at down the phone until i refused to speak to her anymore and now I am only dealing direct with the floor manager because of her attitude. This is at the Debt People and so far so good with the floor manager he seems a lot more approachable but then he is currently doing my final review so my opinion of him might change haha
