I have a friend at work whose hubby was/is in an IVA with PayPlan. He received a call from them last Aug / Sep telling him to cancel his DD as he had completed all his payments and his Cert would be with him within 3 months. He has waited and waiting in the meantime Welcome Finance wrote to him telling him they had initiated a PPI claim for him as they have accepted that all there PPI was mis-sold etc. He just siad OK knowing it would have to be paid to the IVA as he had not received his Cert yet. Last night he got a call from PayPLan saying he had to pay them £500 from now and every month until he received his Certificate otherwise they were going to make him Bankrupt. They took a payment off him via debit card last night.
My friend was in a terrible state this morning, has this happened to anyone else with Payplan. I advised her to get him to contact his IP direct
If life is what you make it, I must have been in a strange mood when I made mine
I wouldn't have paid them if they have told him he has completed they have no right to demand extra payments in lieu of the certificate coming out that's not how it works. They have to give a reason for demanding any more money and to threaten him with bankruptcy is downright corporate bullying. Your friend needs to email his IP direct not deal with the case worker and demand an explanation for the way they are treating him. It's actually getting quite scary how many people are coming forward lately with these horror stories. Name and shame I say don't suffer alone
I've not heard of that before and it doesn't sound right to me at all.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
No, I'm at work at the moment and its awkward to.check email on my phone. I'll check when I get home.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
would be nice if nick or lizzy could put forward any comments on what is clearly becoming a bit of an embarrasment for payplan and not a good advert for anybody looking in to choose an iva company.the pandy comments on the case she knows about is criminal and i would have got in touch with my ip and demanded an explanation and definatley challenge that stance.payplan cannot make anybody bankrupt only the creditors can do that and there is sufficent cause to do so.
Last edited by back on track on Fri Jan 13, 2012 3:53 pm, edited 1 time in total.
cc received 6th January 2014 now upwards and onwards
Hi, I always feed back to the relevent people any comments that we get from the forum and will continue doing this in order to help improve our service to clients.
If anyone has any problems whatsoever then please contact me directly and I will pass this on directly to your IP and it will be dealt with as a matter of urgency.
Pandy, could you please pass on my email address to your friends husband.
Hi, my name is Nick Payne and I am an Insolvency Practitioner with Payplan.
Read the Payplan blogs by visiting our website www.payplan.com
thanks for that nick im sure whoever it was will get to the bottom of it eventually as it must be a great shock to them.as i posted before on the thread i have not got one bad thing to say with the way i have been treated apart from the all to frequent turnover of caseworkers(who have all been good,but you just dont know from one month to the next who your dealing with).
i hope you can give the company's profile a little more of a boost by helping to sort out all the greivences that seem just latley to be adding up to a not very flattering veiw of payplan
cc received 6th January 2014 now upwards and onwards
Nick I am glad you feed back the comments but it would be beneficial for your future attraction to other potential clients if you maybe could provide a bit of feedback to us as to why there is so much bad press at the moment regarding payplan and if you are able to resolve peoples concerns post a positive note on here that its been resolved to balance out the comments as at the moment it's all very negative. If someone is paying all their disposable income into an IVA and then has to have a break for emergency work for their health etc then asking them to pay it back within 2 months and not tacking it on the end is asking them to survive for two months on half the money that you and the creditors have already agreed is required for bills, food, etc. How is this even financially feasible without asking them to not pay bills or not eat?
As long as people are happy for me to comment on the outcome, then I will of course do this. Without knowing a clients full circumstances, it is difficult for me to comment on any of them at this time.
Hi, my name is Nick Payne and I am an Insolvency Practitioner with Payplan.
Read the Payplan blogs by visiting our website www.payplan.com
Is there several IP's at Pay Plan then? It says you are an insolvency practictioner for Pay Plan but your post said you will forward peoples complaints to their IP just a bit confused unless you have lots of IP's. I think your right that your post on here would have to be generalised rather than going into anyones specific case unless they give permission that is of course correct. I just thought a bit of feedback from PayPlan on the recent comments and horror stories would possibly put peoples mind a rest if they are with you or help balance out the feedback that is all
going back a few pages regarding payrises - I recieved a payrise in June 2011, one month after my IVA was accepted. I wrote to my IP on 24th June (the day my payslip was available) and advised I would be about £30 a month better off. I explained "My net pay will increase to approx £xxxx a month - so this is well under the 10% ruling. Please let me know the correct way forward so I do not default on the IVA. many thanks.
I recieved the following reply on 1st July "The pay rise that you have received we will take into consideration in your next annual review"
as far as I am aware, I have informed them as per the terms and conditions of my IVA, there is no mention of back pay, as it doesn't state that either in my terms and conditions, and If I do get a 2% rise in january, I will again inform them asap. I also keep everything I send to them, ( as I do everything)
IVA accepted 31.05.11 and 2 reviews DONE!!! Wow,nearly approaching my third. can't believe how time has flown!
December 2015 - made a one off payment and made a settlement of the IVA!! recieved certificate in May. - all completd and now I can get on with my life
