Hi Baz
simply tell them that you have explained everything already and you are not going to explain it all again. Then tell them that you are taking advice about harrassment laws as this is causing you stress, and tell them not to call you again. It takes time for the news to filter down to the bods on phone duty, they are paid to stress a payment out of you. Do not let it get to you as you are doing all you can. I have just had a rather nasty call from one of my, 'die hard' creditors, for about the 5th time today. I simply said that I am aware of the situation, a third party is dealing with it and please do not call again as I am taping the conversation in order to take issue regarding the harrassment laws. I cannot afford to pay and this is causing a great deal of distress. They then said that because I couldnt pay today, some further action would be taken, and I said thats good, I will be dealing with the courts instead of you people then? He changed his tune completely, thanked me for my co-operation and said he had updated the records. They cannot do anything Baz, I know its a big stress at work, but tell them that if they phone you at work again, you will be doing the same. If you dont let them get a word in edgeways, and attack them before they have a chance to attack you, you will have the upper hand.
Good luck and I sorry you are so stressed
Take care
LILY