IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
This makes no sense to me. We answer the phone within 3 rings and you can always speak to the case manager or me and if we're not here we will call back as soon as we are back. Rubbish service from some of the bigger firms. Small ones are clearly the best!
Its called defined quality standards - that's why I will recommend you (plus the fact that its clear you want people out of an IVA).
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Any of our clients get the direct line of whoever they are dealing with plus their email address. In addition we offer two telephone numbers one being a freephone and the other a standard number which is free from most mobiles. I cannot see why other firms cannot act like us or at Lisa's firm.
To be fair to Payplan when I was with them, the phone was always answered quickly and if we couldn't speak to the case officer straightaway then someone would try and assist us or arrange a call back.
I had a dedicated email address for them and these were always replied to promptly.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Variation meeting is scheduled for beginning of October and have now been passed to 'Resolutions' rather than 'Collections'.
No-one seems to have a record of any of my previous emails, I have to keep forwarding them a copy of what's happened previously but on a positive note all the CF staff have been friendly and helpful
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
