Appalling support from your IP, throughwhat obviously has been a difficult time for you, and I also suggest that you arrange to speak the IP personally to at least get their view direct from the horse's mouth.
The Prison Service can be quite choosy in their application process, and you will be asked if you are or have been bankrupt, so let's hope you can find a way forward with your existing IP - but if not there is nothing to stop you putting a new one forward - this cannot be done however until your existing one has been formally brought to a conclusion.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
For further details contact me at
http://www.melaniegiles.com and view my IVA blog at:
http://melaniegiles.blogs.iva.co.uk