The buck stops at the top, it's just a pity it got to the point where David has had to find out the failings on a public forum; I am sure someone is going to get a roasting. A great result though and kudos for the apology on the open forum, seriously it only takes a sincere gesture like that to heal any bad feelings or bad press. Well done David.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
A lot of us in the profession have learnt a lot from observing how David has operated over the years, and he truly is a leader that is never afraid to set the record straight if things have gone wrong. This really does go to demonstrate that a little time spent by an IP personally on a case, can resolve an issue in minutes.
And Merlin - David would never "roast" a member of his team, but he would make sure that further training and support was provided where it may be appropriate. We are never too old or bold to not learn from our mistakes.
We are in the same situation(finished in Dec 2012) and have made a complaint but are still waiting. Our IP has convened a meeting for the 6th September to ask the creditors to accept all monies payed to date - no PPI just as we told them months ago- but because MBNA won't hurry up we are left in no man's land. We have realised 63p in the £ when at the beginning we were told 51p in the £. Our IVA has now been open for nearly 7 years, we have paid every thing we were asked and still it's not over. How can they do this when we kept our part of the contract but they clearly have not.
63p in the £ is a very good return for creditors, so I am sure you will be fine on the day wiggle. It is not your IP's fault that they are having to deal with PPI issues now, so let's hope an early conclusion can be found for you via the convened meeting.
