Hi Poppy, i know exactly what you are experiencing, do please get in touch with EIF as they are notorious for sittig on their laurels and waiting for things to come to them, i had to chase up a debt in order for my IVA to close and i too was with DFD and started in 2007, unfortunately i have had to seek help from my MP in getting my CC as neither company seemed to be that concerned, good luck with EIF, i personally would write to this creditor myself it might well be quicker. xx
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.
IVA COMPLETED August 2012, received Completion certificate 18.4.13.