Hi spreadlove
Try not to take it personaly as I think it seems to be a computer generated system that seems to call at random and you will get lots of calls.
I updated all my creditors everytime they called and most put 'a hold' on my account for a week at a time to stop all the calls in the meantime.
I had lots of creditors - barclaycard, morgan stanley, citi, amex, mbna, rbs, mint, capital one , john lewis,intelligent finance, hsbc (still makes me feel ashamed...)
The best way is to be frank and honest and explain why you are in the situation you are in and explain you are taking advice on your situation and can they put a hold on the account for a week.
I tried not to take it personaly as they are only doing there jobs, but when they were thretening I would just say my mobile signal was going, I can't hear you..., hello, and then cut them off. Luckily they did not have my home number as I updated them all with my work fax line when I knew I was in trouble, I think it would have driven me mad to get calls on home line as well as mobile.
Be prepared for calls between 8am and 9pm (although I did have one at 7.45am on a Saturday morning!!)
I wish you luck and if you are concerned about any letters/calls inform your ip who might be able to help.
Good luck with your iva journey and I hope it is not to long for you
Emma x
Be positive & look after yourself, there are more important things in life than debts....
Best Wishes
Emma x