What do they mean by the statement that they are under pressure from banks to produce a volume of claims? I rather suspect that the pressure is coming from IP firms, and if they cannot cope with the workload then they should not take the work on. No doubt this poor efficiency is leading to a lot of IVA completions being delayed way past the norm.
I am just pleased that I do not have to deal with Equity in Finance anymore and that I am finally debt free. I feel as though a ton of weight has now finally come left my shoulders.
After complaining to EIF about the threatening tone of letters they were sending me, I too received a long letter of apology from the Operations Director who quoted their volume of work to be in excess of 700,000 cases and that pressure was being put on them by IVA Supervisors not the banks.
It's also interesting to note that since I have complained to EIF, the constant letters asking to sign forms over and over again has stopped as have the phone calls asking me had I returned the forms. Bliss.
EIF is taking a 40 percent ppi cut.
They chose to chew more than they can swallow and now complaint about the workload.
Iam really sympathetic....that they are earning lots of pip money and have to work hard for that.
They along with the other ppi firms are rushing in like bulls in a China shop.They are worse than creditors, who at least are chasing what they are owned.
Last edited by TzeKin on Thu Jul 10, 2014 2:47 pm, edited 1 time in total.
This is simply not an excuse that any business leader ought to be quoting in correspondence with clients - least of all when it is responding to a complaint.
They may well have over 700,000 claims in hand, but they accepted this business in the knowledge that they would take on that level of work - the least they can do is make sure they are appropriately resourced to service their clients properly.
