Red envelope!

[abbiesmum2003]

Ok everyone i will kick it off...just had the very important email from nancy reid containing lots of tedfont.
We now have to change the standing order from who we paid while with PJG to RBS who are able to deal with it properly! I am going to kerp a close eyeon all my payments as dont trust this changeover either. Has anyone else had this yet?

[harrysmummy78]

Yes I've had it I am also just totting up everything that has gone into that account this year

[recovering]

And me its a bit threatening! And what the fig have they done with the money already transfered????

[abbiesmum2003]

Indeed. They dont have a good history if being on top of things. Why we couldnt have been sent new details and set up own SO i do not know. We are adults after all.

[flossom]

Just been and checked my emails as I have deleted loads today. Low and behold theirs was one of those deleted ones as it honestly looks like a spam mail as I have no idea who Nancy Reid is and when a subject is in capitals with no company name I feel it looks dodgy! How very unprofessional. Our payments are due out in 28th of this month.

[AJB]

I've received the same email and come straight on here, found this section it a little threatening

If you do not return this to the office address IMMEDIATELY then your insolvency arrangement will go in to arrears and your case may be withdrawn, leaving you open to Creditor hassle.

Also nothing about cancelling existing SO or when new one should be active!

[Foggy]

Hopefully the letter itself will be more helpful as regards to timing etc.

[ridingthestorm]

Right folks

I have just spoken to creditfix, my first ever call and the lady was pretty helpful. In regards to the standing orders. As mine comes out on the 1st of February, she has advised me to make that payment as usual to the pjg account and once its gone, I'm to cancel the standing order to pjg and by the 1st of march the new RBS account will be active with my bank details. She did apologise for the harshness of the email, but said it was purely to get noticed and not treated as spam and deleted.

First contact with CF, I will give 7/10

Hope it helps

[doritos]

I just emailed back to nancy, susan and a director, send over a scan of the 2 original letters saying that nothing would change..

Poked fun a but (well a lot) and told them to jog on, or I'd see them in court.

I cannot wait for the response.

[Shining]

Change of account may be understandable but no need to be abrupt, this wouldn't make me think oh this isn't spam!

A good phone call by ridingthestorm so hopefully follow instructions there and the changeover should happen smoothly.

[thisusernameistaken]

What a cluster**** this is turning out to be.

Why not just give me the new details in the email too so I can just amend the SO..?

[doritos]

A change of account is not contractually required, and I have 2 signed peices of paper that state that it will not be required.

I'm sick and tired of the IVA industry it is filthy and needs cleaning, I think I'll make that my mission this year. starting with pulling creditfix back into line.

[anneliss]

Hi All have already posted these details on another thread but after a long call to credit fix earlier here are the standing order details we should have been given in the first place. Sort code 83 07 06 account code 10230546. Put your IVA number/ surname as reference. And cancel existing standing order so you don't pay twice. Please double check the above with credit fix in the first place of course. Personally I am not in the space of wanting to share my bank details with anyone which is the whole point of customers arranging their own standing orders. Hope this helps stay strong everyone.