I am sorry that you have had a bad experience with the two firms you mention here - who between them probably command a large slice of the current IVA market. Other posters will no doubt take the points on board that you have raised from your own personal experience, and perhaps check with a few other firms before making their mind up - but both of these firms do get very positive comments as well, so perhaps you just had poor members of staff within dealing with your case Hugo.
I think he probably did, and I've no doubt that Declan will be along later to comment about DFD.
He obviously has had a bad member of staff, but I can only reiterate that other than the offices being closed over Christmas, I have had only positive experiences in two years with Payplan. My IP phoned 15 minutes after the meeting to tell me the news. All options were explained to me in the initial phone call.
Had I have found this forum first, there is no doubt I would have chosen a different company, but I'm quite happy at the moment.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
There's always going to be a difference of opinion regarding companies. Some people are happy with the larger companies, others prefer a smaller company.
Hi
There are good and bad in all industries but Hugo raises some interesting and well thought out points. DFD have a slice of the IVA market in excess of 20% so will always receive some negative feedback.
Regards
Hi All
I too take on board Hugo's comments and appreciate where he is coming from on this. I have made no secret that in the past DFD's communications policy and interaction with our clients have at the times been less than good. Over the past year or so, we have invested alot of time in improving this and ensuring that all of our clients receive the full and necessary support they deserve.
This ranges from people calling us for the first time right through the whole IVA process down to the very last call. I will be the first to admit we have more to do and given our size we will always face a degree of negative feedback. However, we will continue to strive to ensure we achieve our goal of ensuring each and every client gets the support and help they seek and deserve.
