You really do need to pick up the phone and make that phone call! Set aside a good 60-90 minutes for it though!
They will go through everything with you, your income and outgoings, amount and type of debt, whether there are any proceedings underway for outstanding debt, assets you have
etc etc.
The next step for us, after we founds out we qualified, was to get together a load of documents...bank statements, loan and credit card statements, rental agreement, child benefit and tax credit proof of entitlement (my tax credit thingy came today, but I gave them last year's figures).
They then went through all that and sent us out a form to fill in..this asked us for some detail on our debts. When taken, how much for, why taken out. We then had a page to write why we had got into a muddle (for us this was my OH's divorce and us having children).
They then use this info to draft a proposal for the IVA which they send for you to read through(there was also a form we had to fill in for the court to sign). Ours was signed and sent back last week. We were told it would be 3 weeks from receipt of this to the date of the creditor's meeting (where those you owe money to vote on the proposal)
We made the initial phone call at the end of June so we are looking at 8-9 weeks or so from phone call to meeting...hopefully.
This is where I am at and I think I have explained what has happened to us and when, but I am a newbie so may have made errors or missed something out!
Completion Certificate received September 2012.