Thank for your reply Michael.
There will be equity but releasing it is another matter !

Eldest hopes to go to university next September. NHS will pay for course but my question surrounds financial help for living costs. Our wages are good and would suggest our ability to support her but of course being in the IVA, we can't. Do any forum members have any experience or advice please ? Th...

This is a disgrace but please keep us updated as to how you get on. I agree, not answering e-mails is just plain rude. We are, after all their clients and we pay their wages but I find I am treated with a degenerating level of respect by Payplan the longer the arrangement goes on. They fail to retur...

Does anyone have the e-mail addresses for the Payplan IPs please ?

The ones I can find online don't ring any bells names wise.

Thank you

todd71, a very familiar story. I was inundated with repeat forms and calls saying they had never received my forms. They threatened to inform my IP that I was failing to co - operate with them. I sent a letter of complaint and the next form I got, I sent back via recorded delivery to them. Needless ...

They are shambolic leeches. I have asked them and Payplan for a breakdown of all the claims and how much, if any, they have recovered. Neither company can tell me. They refer me to each other. You couldn't make it up.

I'm with Payplan and in the last year or so, the caseworkers appear to know less and less. " it depends " is my caseworkers favourite response. I' m promised answers by e mail but I never get them and I'm refused the contact details of the IP. They hold all the cards and I don't feel like a client i...

Payplan ..........

I'd like the answer to a similar question re my occupational pension. My proposal is protocol compliant but I'm still unclear. Case officer says " it all depends " which is no good to me and I'm not allowed to speak to my IP.

It's also interesting to note that since I have complained to EIF, the constant letters asking to sign forms over and over again has stopped as have the phone calls asking me had I returned the forms. Bliss.

After complaining to EIF about the threatening tone of letters they were sending me, I too received a long letter of apology from the Operations Director who quoted their volume of work to be in excess of 700,000 cases and that pressure was being put on them by IVA Supervisors not the banks.

Hope you don't mind me asking.
Are they going to reduce the total paid by those 4 months payment ?
Thank you

The guy who rang me today told me they had an awful lot of claims going in on behalf of various IVA firms and that they were struggling with the workload. This resulted in clients getting the same forms of authority sent out time and time again. I've signed endless forms until I started sending them...

Do as I did when EIF began to threaten me and complain to your IVA company. EIF were on the phone to me today after I began to send forms by recorded delivery. They apologised and admitted they are way behind with claims and have sent blanket letters to clients threatening "if you fail to co operate...

The above " discouragement " appears typical of many, but going by this forum, not all IPs. Clients are made to feel a nuisance and are only allowed to speak to caseworkers, who from personal experience know less about the workings of an IVA than I do. I understand the working of a business when the...