Thanks everyone for all your advice I appreciate it.

I just feel let down at the last hurdle that's all, I've played fair throughout & paid every time etc so I just can't understand why if I had a refund on 2011 because the bank took 2 payments in one month & I was refunded the one how I now have to pay it back ? It wasn't Cleardebts to begin with tha...

I have emailed mine & my partners details David for you to help thanks.

This is true email I have had this morning ? I just don't get any of it, when I spoke to him he said its because the back took 2 payments instead of 1 so I asked for it back, but we have paid every month from the start without fail so I don't owe anything if the bank made a mistake surly & how would...

Hello, I can only apologise for not advising you of the arrears as they have only just come to light. We transferred £100.00 from your account to ####’ account on 08/08/2011 on your request. However, this £100.00 was never re-paid by you. ##### requested we refund him £149.00 on 04/07/2012 which we ...

Advice needed please,I am so annoyed at Cleardebt! me & my partner completed our IVA in August.We were told we owed some arrears & the amounts were confirmed by email & telephone calls, I rang to pay the amounts over the phone by card as requested by our IVA advisor & I was told that everything was ...

Yes it has been pretty frustrating with the amount of times they have made appointments and not turned up & even the ones when they have shown up have been equally annoying.I just hope now we have been firm with them & said enough is enough with the home visits & from now on they have to send us any...

have been having numerous problems with the company assigned to deal with our supposed ppi claims for me & my partner. The initial visit to our home the person turned up an hour early & it was very long & felt as if the person was never going to leave our house. The second visit the adviser turned u...

Opps! What I should of made clear was that I always get through to someone in customer service when I ring which is helpful of course but if its after 6pm ive never been able to talk to the person that deals with my iva personally. Im told they have finished for the day but they will leave a message...

Im with Cleardebt & my Ip only works untill 6pm ,so Ive only ever been able to talk to someone between 9am - 6pm

Yes I think you could be right because they also put haircuts £20 & I put £0 for that aswell but they left that on the list . Maybe they had to add those things then for the figures.

when I sent in my last years annual review I&E they kept our payments the same for both me & my partner but didn't change the amounts to what I had amended on a lot of the things like clothing & stuff ,they kept them the same (I only increased from £40 to £50 for 3 of us). also they added Tobacco £2...

Yes teenage daughters cost a fortune its not easy! Thanks for the help. One last question when I sent in my last I&E they kept the payments the same for us but didn't change the amounts to what I had amended on a lot of the things like clothing & stuff ,they kept them the same (I only increased from...

ok thank you again thats made me feel better

Ok well I will re do it and put the correct amounts down & see what happens. Thanks for the advice. One last thing, I also pay a phone contract for my teenage daughter is this aloud or not because me & my partner also have one each ?