Getting any form of communication out of Tenon has been like getting blood out of a stone. When I do pluck up the courage to speak to them, I do so knowing full well I will not hear anything that indicates to me that the company is even vaguely interested in trying to answer my questions, or (heaven...

"none of the IPs are getting acknowledgements", no?

you can speak for all the other IPs can you?

Mel, my issue (similar to Mark's), is not a personal one regarding Gillian (in fact, I am not sure I have ever even spoken to her), rather the 'Don't call us, we'll call you' attitude of the company. And also while I totally appreciate actually hearing the result of a VAT claim back may take MONTHS ...

You seem fairly defensive of Tenon, and I have my suspicions as to why...

Yeah? Ok, lets ask around - the other IPs and clients who are reading this - what's been your experience with how long HMRC have taken to respond to your VAT claims?

Melanie & Michael, the latest line I am being fed by Tenon (who have so far prevented me from speaking directly to my IP - Gillian Wrigley - through avoidance tactics since the first time I asked to speak to her) is that they have submitted their claim for VAT back in December, but haven't had confi...

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade> Originally posted by Foggy Good Question -- my info came from one of their IP's in November -- maybe they have changed course again ! Was this David F ? And when were you told this? I shall chase it up, if needs be. Yes, i...

ok... that's directly conflicting information that David there in closures told me... he said no-one's case would be closed until HMRC refund them...but they are waiting for confirmation from HMRC about that...

so who is telling the truth?

nearly Feb, and not a word from Tenon about why I am still waiting for my IVA to be closed...

surely this is starting to enter legal territory...

Mel, have spoken in depth with my IVA company - RSM Tenon - and they say that their regulatory body IPA (Insolvency Practitioners Association) is advising them NOT to close cases until VAT refunds are received... I have mentioned that this contradicts your views, and they were curious to know which ...

I paid off my IVA back in June. It's now December and my IVA has still not been completed.

I can assure that I am not smiling...

well, I just received a letter from them stating that: "Although the proceedings did not directly involve your IVA, the decision had implications for all insolvency practitioners throughout the UK. Prima facie, creditors must benefit from the impending refund of VAT as it is they who ultimately bear...

Yes, and having spoken to someone at VAT Consultancy ( http://www.thevatconsultancy.com/blog/2011/09/key-points-following-the-decision-in-paymex-ltd/ ) they did indeed confirm that any delay is probably down to pressure from the creditors to make claims on all open IVAs because the money would go ba...

I am awaiting a response in writing to my email, and expecting a letter in the post, following my phonecall to them yesterday. I will report back...

Tenon now telling me(once again) that they are "close to being able to release closures"...and it would be another "3 to 4 weeks"...exactly what I was told 3 to 4 weeks ago! I have expressed my dissatisfaction at this, and that I am reporting their lack of action on this forum. They claimed that Ten...

I am being told an outcome is "several weeks, but not months away", and that Tenon only have a team of a couple of people to work through a backlog of "500" closures... I was not happy to hear about this, as you can imagine, and I pressed Tenon to explain why exactly I should suffer because of their...