Hi Caroline, Sorry I haven’t responded to your post sooner, I have been out of the office for a few days. Firstly, congratulations on your pregnancy! Secondly, there are many options for you to consider once you begin maternity leave, such as a variation meeting that your creditors must agree to. If...

Hi bluelagoon, I am very sorry that I am just picking this post up, I have been out of the office for a few days. Have you discussed all of your options with your case officer? If you would like to email me directly, I can look into your case for you and see what other options may be available to you.

Hi all, The misconception that we do not charge any fees for IVAs is not down to us. We clearly state this to all of our clients at several stages throughout the process, it is on our website (http://www.payplan.com/what-is-an-iva.php) and in literature that is sent to clients. We do all that we can...

Hi, thank you for your lovely comments and I wish I could take credit for the action that has been taken, but I can’t. While I may pick up the comments and give people gentle nudges, it is the case officers and the rest of the team that do that hard work - they set up the meetings, send out the pape...

Hi Raj41, I can confirm that your meeting has been arranged for the beginning of March and your case officer will be in touch shortly to inform you of the exact details. We have worked extremely hard to set up your meeting as soon as possible and we will continue to support you in the coming weeks i...

Hi Raj, From your notes I can see that a senior member of the IVA team contacted you on Friday to let you know that your information will be sent out this week. The process is now in motion and we are doing all that we can to get the relevant paperwork sent to you as soon as possible. If you have an...

Hi Tammy, did you see my other post?

Hi Occy,

I am so sorry that you are still waiting. Are you able to email me directly and I will see if I can get an update on your certificate and how much longer it will take.

Hi Raj, I am unable to give you any specific time frame. The process of arranging the meeting has started and as I mentioned earlier your case has been marked as urgent. - Hi Occy, There was problems with issuing completion certificates due to VAT and PPI. We conducted a Mass Variation Meeting which...

Hi Tammy,

I understand that you too would like to get your meeting arranged for as soon as possible. I can see from your notes that paperwork was sent out to you yesterday and should be with you very soon.

Hi Raj,

We are doing all that we can to set up your full and final for as soon as possible. Your case has been marked as urgent so please bear with us.

Hi Mark, I am really sorry to read that you are unhappy with us. I would really like to help you resolve your issues with us, are you able to send me an email with your ID number and I can look into your notes and see what I can do. We aim to provide all clients with all possible options at the begi...

Hi,

I am so sorry to hear about your run of luck. I am not in the office at the moment so do not have access to the correct number. Are you able to email me directly and I will reply to you as soon as I get into the office tomorrow and I can check to see if tere is any progress our end.

Hi Special One, If you have successfully reclaim PPI through EIF then you will need to contact them directly as they are the ones who are handling the claim and not us. Once the claim has been processed we will be able to give you a clearer indication of how much will go into your IVA and then you w...

Hi mab, Your case officer will usually only contact you to tell you if you need to pay anything extra into the IVA, so if you haven’t heard anything then I think it is safe to assume that you don’t owe anything. You can email your case officer to get confirmation of this if it puts your mind at rest...