Hi Gemma, Thanks for your email. Are you able to confirm if the cheque has been received by Payplan yet? It has been 10 days since it was issued for the second time so really should be there by now. Please confirm. Also, as suggested by GilliB, I have tried to register for PayplanPlus to no avail. I...

Payplan lack of customer service. I made my last payment 01/02/12 and am still awaiting my cc due to the ongoing vat issue. However, I have had a PPI claim accepted by M&S, and after months of waiting for Payplan to sign the necessary authorisation forms, a cheque was issued to Payplan. I have been ...

Yes, I had everything in writing from my case officer. I know that Payplan's take on PPI claims is different from what most of the other companies are - they are leaving it up to clients to decide whether to make a claim, whether on their own or through EIF, or indeed another claims company, and the...

Iaronshove, I have been in exactly the same situation as you, I'm with Payplan, made my final payment on Feb 1st, after which I began PPI claims myself - not through EIF. I have been made two offers, and both said they would be contacting my IP to see how they wanted the money distributed. One actua...

Hi, HSBC were actually recommended to me by my IVA company - i set up my new basic account before my IVA began, and 5 1/2 years later I've had absolutely no problems with them - maybe I've just been lucky?! I am, however, now thinking of changing accounts as I desperately need a debit card, which is...

There definitely seems to be alot of confusion out there, with each company taking their own approach. I would also check with your IP whether you have to use the claims company if you are thinking of making a claim. I received a pack from Equity in Finance, who wanted to take a ridiculous 40% of an...

Hi Chezza, what company are you with? I'm with Payplan and made my final payment on 01/02/12. My case officer has told me any PPI money I may receive will not have to be paid into my IVA as I have completed all payments. My CC has not yet been issued due to the vat issue, but under normal circumstan...

Does anyone know how long Payplan are taking to issue completion certificates? I made my final payment on 01/02/12 and was advised at the time that I heed do nothing more and my paperwork would all be completed in a couple of months. A few weeks ago, after hearing nothing more, I contacted my case o...

Yes I was definitely told I couldn't have a debit card and HSBC were actually recommended to me by Payplan! Seems I've been given duff information all round! I obviously joined them between closing my Lloyd's account ( who I owed money to) and the start of my IVA. So although I've finished paying my...

Well I must say I am really annoyed with Payplan - they specifically told me that a debit card is not allowed in an IVA, needless to say I've spent the last 5 years unable to purchase things from the internet,for example (which we all know is usually much cheaper) - things like contact lenses etc, s...

Hi, I am very confused about this whole credit check thing. Part of the terms of my IVA (and most people's I believe) is that I can only have a basic bank account with a cash card only, not a debit card. I finished paying my IVA on 1st Feb and have tried to access the three main sites, but all requi...

Hi David, I also received this paperwork from EiF. I Have already made claims myself ( which is very simple to do, by the way) so I contacted my case officer at Payplan. She told me I was under no obligation to claim for mis-sold PPI and that it is always the clients prerogative. I would certainly r...

Hi all, Just a quick question about IVA's and PPI claims. I have an IVA with Payplan and made my final payment to them on 01/02/12 - I am now awaiting my completion certificate. I began to fill out forms for PPI claims after I had made my final payment (NOT using money grabbing Equity in Finance!). ...