My brother has on many occasions tried to contact his IP via DFD and been given many excuses why he can't speak with him and he also sent an email on Tuesday this week. This seems not to be good practice and my brother feels like his been neglected, does his IP Richard Savage really exist , because ...

Why is it when my brother wishes to speak with his IP supervisor at DFD he gets fobbed off and is put through to a supervisor at DFD who is not a qualifed IP supervisor and make decision within his IVA. I am in the process of claiming PPI on my brothers behalf and for my time and effort I wish to cl...