At last I have now received my CC, 1 year and 2 months after making my last payment. To those of you still waiting, I took advice from this site and kept on calling DFD week after week until the CC was issued. I would like to say that the Customer Services team are superb Karen, Simon,Laura Andrea, ...

I made my last payment in March 2013 and thanks to advice given on this site I have been chasing monthly then weekly, and received my Completion Certificate last Friday, that's 1 year and 2 months later. Keep chasing, and well done on completing your IVA,

Sorry, I meant to say "this appalling lack of customer care"

Final meeting took place March 18th 2014 since then I have contacted DFD at least four times to be told I would be receiving my CC within a few days. I have had various excuses as to why this has not happened including "system failure", "are you paying higher or lower tax rate" and just being told t...

Hi Lorraine I have the same problem, I completed in April of this year and have been fobbed off with VAT problems. I have phoned a couple of times but keep getting " there are cases who have been waiting for over a year " my PPI is all settled but VAT is now the excuse. Despite being told you cannot...

Hi Matt
Sorry for the delay in responding to your message, but not being particularly technically aware, how do I find your profile so I can send you an e-mail?

I completed my IVA in April of this year and despite repeated requests to DFD as to when I will receive my Completion Statement, I keep getting told that there is a question outstanding over VAT and they are going to write to all of my creditors over this " by the end of August 2013". I know that th...