Ok I took your advise and asked the question. The first response was, 'the payment process is currently under investigation and I am unble to provide you with any further details'. Next I got this from RBS; 'The PPI Department process is to make payment to any open account in the customer's name and...

Many thanks Melanie I have asked them and await their reply. I understand that as this IVA started before Feb 2008 it depends what it says in the terms and conditions and that I need to establish if I fall under an 'unrealised asset' clause? What wording should I look for? If this proves to be the c...

I completed my IVA in 2009 on the bases of the creditors accepting a lump sum as a full and final settlement. Recently I made a claim for PPI and the bank (RBS)offered me a figure of £2800 as a gesture of good will. I accepted the offer but now RBS say they have paid into the 'outstanding' account....