It looks like they've got away with taking 6 years of my money and left me stranded not knowing what to do or how i get my certificate of completion. To do what they have done without even informing their clients is disgraceful.

Thank you for all the replies however after speaking with Aperture they have no idea of any take over and they also told me that there were no future plans of them taking over dfd/fairpoint. As for dfd and after another 2hours 45 minutes of being on hold on the phone i am still unable to contact the...

Are DFD still operating? I have been trying to call all day and all the emails i send keep getting returned saying they are undeliverable

Contact has been made. I took the day off work & had to hang on the phone for 75 mins. So i lost a days pay & another massive phone bill. I can be assured that these costs will not be deducted from my monthly payment. Thank you to the mentors & everyone else for your comments of support & actions in...

I have sent 4 emails to Evette. Not once have i had a reply. The only reply i had was when i sent an email direct to customer services & that reply told me to call them. I have now given up trying to contact them. What will be will be

I received an email asking me to call customer services. I suppose that will be another another hour on hold & £26 added to my monthly phone bill

No Lesley

Hi Evette. Email sent to yourself at 4pm today, 15 Oct

Thank you so much for your help Lesley. I have no confidence going down the internal complaints procedure as i'm not sure i will get any response. All i want to do is carry on paying my IVA but, without knowing how much, and without knowing the details of the account & date the payments need to be p...

it is nearly impossible to get through to them on the telephone, very much like getting a response via email. My last mobile bill was an extra £26 on top of my monthly payment, that was with calling them & getting constantly put on hold, plus there is trying to find the time whilst i am at work. Loo...

It doesn't look like i'm going to get any response from DFD.

Thank you Admin.

Evette, could you please reply to my emails. It has been a week now since I emailed you my contact details. This is getting very worrying for us, to not have a clue what is going on regarding our IVA. With trying to contact DFD via phone, my mobile bill was an extra £26 on top of what i usually pay ...

Hi Lesley. Yes i sent emails to both addresses that are on her profile, on Thursday.

Hi Mole. In your eyes what would be a reasonable timescale to wait for a response, after sending Evette the email with all my details?