As Santander was handling PPI i assumed that they had handled the claim as the payment was in full. They claimed the money was sent to Aperture ( not first dispute management)

I received a refund from Aperture on completion but no notice of completion. It was Santander that said if i could send proof of completion they would call back the money from Aperture and send the money direct to me. This PPI award was 5 years after i completed my IVA. Why would Santander still hav...

<t>Our IVA with Aperture was completed in full 2015, we have never received any completion paperwork. In August 2020 Santander informed us a PPI claim for <br/> £2,200 had been successful but the money was sent to Aperture due to Aperture having a interest in our finances.I explained that my IVA was...