Thanks for the replies Kallis & Breezy. Yeah, I don’t have any intention of not paying them, but as I said, it feels like I’m just at a dead end with Ebenegate. From what I can gather across the internet, they’re renowned for lack of communication amongst other things so I’ve sent one last email to ...

Yeah, I won't be switching payment methods. I'm waiting on a copy of my annual review from them as they didn't give me a threshold unlike Vanguard did. I'll be sticking with the SO I agreed to before agreeing to the IVA. This post has helped.

I've had the same from EbeneGate. Firstly I received an email from them offering me to change from SO to Recurring Payment (which I didn't reply as it was only an offer which I read as an option). However, today I receieved a text saying: "Hi name, we have contacted you in the past offering you the ...