My Completion Certificate took 8 months to arrive from acceptance. Even though I chased the IP direct, they didn’t seem to think that 8 months was unacceptable. I was also with DM, and their internal protocols state it will be 3-6 months (they don’t subscribe to the industry standard <3 months), so ...

On further investigation, my supervisor left the company in June, and they didn't inform me (even when I spoke to them on the phone).

Alas, no luck with this. I asked for the contact details of my Supervisor, twice, so that I could raise it with him. The first time the request was flat-out ignored, and the second time they flat out told me that no, they won't give me his details.

Looks like a formal complaint is in order.

Thank you! I'll drop them a line.

Hi, I had a variation meeting at the end of May and a full and final was agreed, and the funds were paid a few days later. A few months ago I asked Debt Movement why it was taking so long and they told me that they don't subscribe to the government IVA protocol, but their own protocol means a comple...

An update: I checked with Debt Movement this morning about their process and they’ve told me: [The agent] was slightly misinformed and there seems to have been a breakdown in communication. With regards to the three weeks, your case was added to the variation queue three weeks ago. The agent you spo...

It’s Debt Movement / Jarvis. A company that appears to be allergic to the Reply button in their email software.

So, after speaking with a different person at the IVA firm, it looks like the offer has been sent off to the creditors, after all. My understanding was that: 1) I make the offer 2) A date for a variation meeting is set 3) The offer is considered at/before the variation meeting 4) We get a yay or nay...

Thanks, Foggy.

Yes, tomorrow will be 21 days since they received them.

When I spoke to them earlier this week they said they couldn’t give me a timescale as to when things will progress. It’s all very frustrating.

Hi, I put in a full and final offer to my IVA company on March 8th. I’ve had to chase them and chase them for replies — I think they’re allergic to the Reply button. I phoned them earlier this week and discovered that they haven’t even set a date yet for the creditors’ meeting. When I said that I wa...