hello to all im new too had a problem with equity red star i made a claim on my accidental damage insurance and they have repudiate the claim saying that the damage was'nt done the way i told them they say the carpet is just wear n tear the carpet isnt 12 months old and for it to wear in 9 1/2 month...

thank you for your info i told them i was going to the ombudsman and the bloke just said go then! we have made our decision and it was formally repudiate the claim

I made a claim on my accidental damage cover with equity red star they sent out a carpet technical adviser he was from frontline ltd and looked at the carpet he was here 5 minutes made the pull worse and them left a week later we had a phone call saying the damage was not done how we had said it had...