Thanks for the idea. I think there's also a similar thing in the Sunday Times.

The company is an Internet Service Provider (ISP). It's dragging its heels on closing my account and refunding the money. I believe that we've reached a deadlock over compensation, so under the company's published complaints procedure I should be able to apply to an independent arbitrator (CISAS) fo...

Thanks for your reply Jan. I guess that I'm going to have to spend more time and money getting copies of my credit report from the various reference agencies once my account with the company has finally been corrected and closed. However, I believe that the company was in breach of the OFT guideline...

Due to a "system error" the company continued to bill me for the supply of services after my contract had been cancelled and it had ceased to provide them. It took me 4 weeks of telephone calls, emails and letters to the company's customer services department to get it to recognise its mistake. Duri...

Hi again, and thanks for your replies. If a creditor continues to demand payment and passes your account to a debt collection agency while the debt is in dispute, do you have grounds to complain to the OFT?

Hi - does a debt collection agency have any duty to confirm that a debt is truly owed before it threatens the alleged debtor with legal proceedings?