So mad with BT!

[angelrainbow]

We were repossessed back in July and moved into rented. We rang BT to inform them of the move but it took 4 WEEKS for us to get a landline.

Their computer system thought our new home had never had a line (it is a 50 year house and definitely had!) and wanted to send an engineer out to install a new line, even though the customer service person we spoke to could see that the home did previously have a line.

Anyway, it was eventually sorted out and we got our landline..only to have a bill for £140 or so land on our doorstep a few days later!

We rang and they apologised and took payment over the phone for the £17 line rental and set up the direct debit for future payments.

Well, a further letter landed on the mat from our new bank account informing us we have been charged £20 for a failed direct debit payment to BT [:(!]

Rang BT again and we have been given an address to send the bank statement to so we can have it refunded.

I can do without all this right now! I take it this will have no negative implications for the IVA and that I don't need to inform the IP? (our creditor meeting is a week Tuesday)

[kallis3]

It wouldn't hurt to check with your IP, but I doubt it will make any difference.

[emma_t]

Terrible service from BT, make sure they reimburse you for all financial loss due to their error.
I am sure it will have no bearing on your creditors meeting, goo luck for that[:D]

Emma x

[angelrainbow]

Thanks for the reassurance..BT have admitted they were wrong in trying to debit our account for £140 and have agreed to reimburse us the banking charge.

I am just so mad with them..trying to make a clean fresh start and then in our first month have a failed direct debit and bank charges! (although not our fault!)

Will run past the IP, just to be on the safe side.

[chris.g]

Did you inform the bank that it was BT's fault? Virgin Media did this with us, tried to take £96 for b/band fees, which was rejected and I told the bank that they accepted liability. Although the rejected d/d is still on our record, there is also an explanation of why it happened.

[Skippy]

I have a very low opinion of BT - their services are terrible and don't get me started on their customer 'service'!

I hope you get this sorted out Angel. Can you claim the money back under the DD guarantee as BT shouldn't have taken it?

[freelili]

You'll need the patience of a saint to get through to these people.. I hope you get it sorted but I wouldnt worry too much, they were one of my crediors.