Still waiting for an answer!

[alanpwebb]

Hi, I put an offer in to my IP in full and final settlement having been in an IVA fo over 2.5 years. This offer and all the backup information that was asked for was sent sent to them over 3 weeks ag. I sent it recorded delivery so i knew it would get there and then contact my IP to see if they had received it. I rand them this morning to see if there was any news and was told that they hadnt even looked at it!

Other than stamp my feet and shout very loudly, what else can I do?!

Would appreciate any advise..I think this is poor service.

Many Thanks

Alan

[Michael Peoples]

You could contact your IP directly and explain that you are not happy. Alternatively you could speak to your case manager and tell them that you want a reason for the delay in writing, sent to you with a copy of the firm's internal grievance procedure. No one likes complaints or dissaffected clients so even if they are busy your case may be fast tracked.

[alanpwebb]

Thanks for your message. The company is Jeremy Knight in Brighton. I rang theem this morning and was told that i would receive a call in the next 2 days..but then they said that when i first sent everything to them! We will wait and see.

[Michael Peoples]

Hopefully it works out and you do get a call. Everyone gets nervous about complaints being made but in fairness three weeks is long enough to have to wait for a response. Let us know if they call you.

[kallis3]

I hope it all works out Alan, and that they get in touch with you soon.

Let us know how you are getting on.

[MelanieGiles]

Please be a little patient - your IP is probably busy with new applicants and may not have prioritised your case in the order that you would expect. The firm you are with are known to me and reputable, so why not ask them to specifically give you a timeline which they believe they can work to, so that your expectations can be managed in the meantime.

[alanpwebb]

Thanks Melanie, I have since spoken to them again this after noon and it seems that the ball is now rolling. Is it right that they need to hold the funds in their account before the offer can br put forward?

Thanks

[Michael Peoples]

It is not necessary provided they have evidence of where the money is coming from. Many clients receive the money from family members and often the money is held in 30 or 60 day notice accounts. A letter from the relative is fine and the funds do not need to be drawn down until the variation has been approved. Otherwise the variation could be rejected and the potential interest lost.

[MelanieGiles]

I always like to see the money in advance, because this then means that I can close down the case within the 4 days necessary to file the Chairman's report - so it gets it off my desk and my client gets an early result. If the money is paid over, and the variation is turned down, the money will be returned to your relative - so no need to worry about that.

[bradleyt]

I had to wait for months before I heard word one about my situation. It is the red tape associated with the government machine. Personally you should keep on them and that can help you get an answer faster.

[kallis3]

Alan has now been told that things are underway.

I don't see what it has to do with the government.