hi carole it is very rare these days that your ip checks your bank statements all they ask for is your wage slips from work and to go though income and expences with you over the telephone as this happens to me.
the reason that they put the bank statements in there is just in case theres any problems
It depends on who your IP is what is required. Some IPs ask for statements and some don't.
As to your annual review, only a few companies do it over the phone. The rest will do it via the mail and email.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk