Thanks, you will get a call sometime in the near future I hope to help me get an IVA up and running!!! Hopefully I will get a bit further down the line this time!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
hey steve good luck with the job
are you going to be doing home deliveries ie to customers or store stock deliveries to branches,i used to work in store ,the delivery sheets pretty easy as long as sales person ticked the right boxes on it
used to get a few complaints about drivers with dirty shoes or damaging lino etc but on the whole think its ok staff in stores normally friendly well the ones i worked in were , you might be doing deliveries to store as well as home as customer collects normally delivered by the home del guys
elldina
oh skippy i can quite understand what your saying about some staff in store with customers ,i used to get so angry with some other staff and behaviours ,ignoring customers carrying on conversations when a customer wanted help/service etc not listening to what customer was saying and trying to blag when they didnt know , i was worlds worse sales person according to management as i would get elderly or disabled person or anyone really a chair if wanted and would take time to listen to what customer wanted i wouldnt sell up if customer had set budget and wouldnt push credit if i didnt know the technical info sought i'd find a member of staff that i knew would if they didnt know i'd go manufacturers web site or ring them
and there was 1 manager who was old school and he would go out of his way to help customers even delivering adishwasher at 10 pm at night installing it for customer then driving 2 hrs home to his family both he and i were often critisied on being too nice and helpful i've spent a whole day chasing an answer from manufacturers when a fault found and engineer wouldnt budge so we could get customer replacement in one instance i had to speak to a managing director of large company to get them to replace a fridgefreezer as everyone under him wouldnt budge as item had been repaired twice
you never came to see me skippy as i would have also have rang after deliver to see if item was working ok and delivered ok
elldina
I won't buy from Currys now because of the problem we had with our TV. It started switching itself off so we claimed on the extended warranty. When it came back I'm sure it wasn't our TV - it was filthy, scratched and the screen was chipped! It went back to be fixed and still came back with a chipped screen, so it was written off and we were given a voucher to spend in Currys.
We chose a TV and when we got it home Teletext wouldn't work - you had to change pages so you could get a full screen. When we went back into the store we insisted they tested the display model and it did the same - we were told it was a feature of the TV!
We told the manager that we were going to return the TV and exchange it for another model, and he told us we couldn't until he'd spoken to the manufacturer on Monday - this was on Saturday. I know Teletext isn't that important, but it was the principal - we'd only bought the TV the day before and I didn't want to keep going back to the store.
When I insisted I wanted a fully working TV he said no, I'd have to wait, and when I said it again he said 'What part of no don't you understand?' I couldn't believe it he said that so I said 'What part of customer service don't you understand?' I told him that if I didn't get the TV changed I would tell everyone coming into Currys what a rubbish store it was, and how bad the customer service was. At this point he threatened to have me arrested!
In the end Dave asked if he could pay extra to upgrade the TV, and all of a sudden they couldn't do enough for us. We brought the TV back and the manager even put it the trolley to take it out to the car for us! The best part was they tried to sell us an extended warranty - that's what caused the problem in the first place!
I wrote to head office to complain about him and the distress he'd caused me(!) and the sent me £25 of Currys vouchers and a written apology, but that's not the point - I spent the vouchers and will never buy anything from Currys again.
Elldina, I agree with Skippy that there should be more about like you!
I had a good experience with Curry's, well it was the kitchen concession inside there! We ordered some new units and some doors an drawer fronts. It wasn't a big order by any means, but the girl was very helpful.
She kept us informed of the status of the order, told us when it would be delivered and then phoned afterwards to make sure everything was ok.
We wrote a letter to the head office praising her, and she then phoned to thank us for doing that!
All shop floor staff should be like that. Courtesy costs nothing and is far more likely to get you repeat custom and recommendations.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
oh yep seen that done , the reason he said monday was they needed an exchange no so wouldnt be charged to store but the manager i spoke about would have exchanged there and then and worried about the exchange no on monday he'd have made me phone on monday to sort it after he'd seen you happily on your way with new telly basically profit margins dropping so anything charged to store would affect managers bonus ,i know they became even tighter when staff were only paid wage and no commission at all and a bonus if hit target well the targets grew bigger for each sales person am glad i left as didnt like the way it was going but the staff are normally really friendly with other staff especially wharehouse steve
elldina
