think banking

[scaredkez]

anyone else using think banking having problems using their card tonight due to maintenance, we can't even get any money out for tomorrow at present.
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

[aguise]

Hi Kerri not used a cash point but paid something over the phone and they said it went through.
Ang

[scaredkez]

we just had a text saying due to essential maintenance cards will not be working, hubby had just gone the shop as well not impressed, imagine being in the supermarket and not knowing when you got to the till, luckily enough he was at the cashpoint when refused lol
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

[aguise]

My hubby gets the texts and hes at work will ask in a bit when he rings. Did it say how long they would be off for?

Ang

[scaredkez]

back on again, just after 7.30, they should have give us more notice, panic over need my train fare for tomorrow.
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

[aguise]

Thanks Kerri
Hope that doesnt happen too often, as you say should have given more notice, though maybe uncontrolable as they are usually pretty good like that.

Angx

[scaredkez]

no youre right the only other qualms i have with them is the length of time you spend on the phone getting through to them, oh and also they promised to send out a paying in book 2 weeks ago, i do like the account, and we get the texts to, it means i don;t have to worry anymore how much i have to put away each week for bills as they do all that for you, doesn;t matter who you bank with they will all have hiccups at times.
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

[Skippy]

I know what you mean about waiting on the phone, and the paying in book Kerri.

Yesterday is history, tomorrow is a mystery, today is the present - a gift to make the most of.

View my blog at http://skippy13.blogs.iva.co.uk/

[Adam Davies]

I agree with the phone response..........its appalling............roll on the online service.
I phoned them bang on 8am,when they opened,and still waited for twenty minutes
Regards

Andy Davie
IVA.co.uk Spokesperson and site manager
(aka Neverending)

Please check out my blog: http://andydavie.blogs.iva.co.uk

View my profile here:
http://www.iva.co.uk/andy_davie_profile.asp

[Skippy]

What really, really, really wound me up was that when you want to open and account it's an 0800 (free phone) number, but when you have opened the account and want to speak to customer services it's an 0845 (local rate) number! I know all companies do it, but it's just one of those things that bug me.

Do you know when they will be getting the online service Andy? Also, do they send out monthly statements?

Yesterday is history, tomorrow is a mystery, today is the present - a gift to make the most of.

View my blog at http://skippy13.blogs.iva.co.uk/

[thebear29uk]

0845 numbers are why I don't contact my creditors. If they give me a normal number I will ring them and talk to them but, when every penny counts, if I cant use my inclusive minutes I dont want to waste money. Its about time the phone companies acknowledged we all have to call these numbers and allow them in our minutes. Its not the same as premium rate numbers. These are billed as lo call numbers and as such shouldn't cost more than phoning a mobile on another network.

I feel a crusade with Ofcom coming on.

Dave

[Storm]

0845 numbers generate income for the company being called.

They are not included in your inclusive minutes as your telephone provider has to pay a higher fixed rate when you call them....

Try using http://saynoto0870.com/search.php this site gives you standard numbers for a number 0870/0845 etc numbers.

[Skippy]

If you need any help with your crusade Dave you know where I am - I haven't had a decent moan at a company for a long time!

Yesterday is history, tomorrow is a mystery, today is the present - a gift to make the most of.

View my blog at http://skippy13.blogs.iva.co.uk/

[Adam Davies]

Hi Skippy
I,m not sure when they are rolling out the online service and yes thet do send monthly statements[one fo your salary account and one for your card account]
Regards

Andy Davie
IVA.co.uk Spokesperson and site manager
(aka Neverending)

Please check out my blog: http://andydavie.blogs.iva.co.uk

View my profile here:
http://www.iva.co.uk/andy_davie_profile.asp

[Skippy]

Thanks Andy, I couldn't be bothered to ring them and ask as I didn't want to hold for ages!

Yesterday is history, tomorrow is a mystery, today is the present - a gift to make the most of.

View my blog at http://skippy13.blogs.iva.co.uk/